Frequently Asked Questions
Our products are inclusive of those with disability, which means all of our items have design features that make it easier for someone to get dressed or wear the clothing more comfortably. This category of fashion is often referred to as 'adaptive clothing' or 'disability clothing'. We prefer the name 'inclusive clothing', however these terms can be used interchangeably.
Everyone benefits from universal design. However, when we design our products we consider many different dressing needs. This includes but is not limited to:
- People with physical disability (including wheelchair users or someone with limb difference). 
- People with fine motor difficulties (including those who have had a stroke or have arthritis). 
- People with intellectual disability who may find the sequencing of dressing difficult.
- People with sensory needs such as someone who is Autistic who may find seams or tags irritating. 
- People with chronic pain or chronic fatigue who need to conserve their energy or pain threshold for more meaningful tasks outside of dressing 
If you are wondering whether our products would benefit you, please reach out to us by emailing us at hello@jamthelabel.com 
JAM was inspired by working as disability support workers with two of our favourite clients, Jack and Maddie - hence the name JAM! Want to get to know our story even more? Check out 'The JAM story'.
We believe that every person has the right to be able to express themselves through fashion. For too long, those that have a disability, have had to make clunky adjustments to their clothing, or have had to wear items that are adapted for the elderly or infants. Young people deserve to wear age-appropriate clothing items that are on-trend. At JAM, we choose to focus on the aesthetic of our items and brand, without jeopardising the functionality required by those with disability. For JAM's mission, vision and values, check out our 'About Us' page. 
Whilst JAM is a small business, we are committed to being as environmentally friendly as possible, and continuing to improve our sustainability practices as we grow. Currently, you will find all of the packaging that your JAM orders arrive in to be fully compostable (even the labels!). We also have Airrobe available as an option with all of our products, which means our clothing items can be rented, re-sold or recycled via Airrobe. We strive to use environmentally-friendly fabrics when possible, and are constantly learning about how our manufacturing processes can be more sustainable. We look forward to learning more and evolving as a brand in this area.
You sure can! JAM's adaptive clothing items are considered 'low-cost assistive technology' by the National Disability Insurance Scheme (NDIS). All of our products have design features that assist in the act of dressing, increasing independence and participation in this daily activity. For more information head to our NDIS info page.
It is super simple for self-managed or plan-managed NDIS participants to purchase our products using their low-cost or consumables budget. You can either purchase our products online like normal and reimburse yourself, or we have an invoice builder on our NDIS page where once filled out, we will send the invoice directly to you or your plan manager for payment.
If an item is for pre-order, this will be listed in the title and an approximate time of delivery will be in the item description. If the item is going to be delayed, the team at JAM will be in contact with you. Otherwise, sit back and relax you’ve scored yourself a JAM item before they sell out.
We sure do! Please see the 'JAM the label gift card' product, which is listed under 'shop' in our main menu, or click the link here
You can find all the info you need on delivery and returns on our Shipping & Returns page.
We would love to hear your suggestions! Fill in our suggestions form.
Each of our products have their own unique sizing so please make sure you refer to the size guide page before choosing your size.
Some of the design features on our adaptive clothing are subtle, so to find out more information head over to our design features page to see more detail on all of our products. If you still have questions we love to have a chat, so feel free to send us an email. The details for this are on our contact us page.