You may return any full priced items for an exchange or full refund within 14 days of purchase.

Returned items must be unworn and in original condition.  Returns that are damaged or show signs of wear, may not be accepted and may be sent back to the customer.

All returns are at the expense of the customer.  We strongly recommend using registered post to ensure your parcel arrives safely to JAM.

We do not offer refunds on sale items.

Please email hello@jamthelabel.com and request a returns form.

If you are outside the 14 day return timeframe, you may be denied a returns form.



We accept PayPal, Visa & Mastercard payments online.



At this stage, JAM the label does not offer international shipping.

All domestic orders are delivered via standard Australia Post and are at a flat rate of $10. Get free shipping for orders over $150 when you enter the code 'shipping150' at checkout.